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Deerfield, Illinois Open Today: 11:00am - 7:00pm
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FAQs


General FAQ

We're the outlet luxury brands go to when they need to Dump their closeouts, overstocks, stranded containers, design samples, and showrooms.

We buy off‐price and cut out unnecessary costs like fancy displays and extra warehouses so you save 40-80% off high‐end furniture, mattresses, and rugs.

For in‐store purchases, we accept cash, check, Dump gift cards, credit cards (VISA, MasterCard, American Express, and Discover) as well as the Dump Synchrony card.

For online purchases, we accept VISA, MasterCard, American Express, and Discover credit cards as well as the Dump Synchrony card.

We showcase a sampling of products on our website; however, not all of the merchandise available at our stores is shown online.

Because we purchase one‐of‐a‐kinds, closeouts, overstocks and manufacturer/retailer cancellations, items can vary by store and often sell out as soon as they arrive. We try our best to show as much of our assortment as possible, and use our website as a good representation of the variety of deals available in our stores.

As always, you can text us or call our outlets for more information regarding item details and availability.

As a one‐stop no frills outlet, we do not believe in marking up prices and charging our customers for expensive design services. However, many of our sales consultants have years of interior design experience. If you would like some extra style tips and guidance for outfitting your home, please inform a store manager or contact us before visiting. Our managers would be happy to arrange a tour with an experienced consultant from our team.

If you are currently logged into your account, please visit Change Password page.

If you are not logged into your account, please visit. Password Recovery page.

In order to pickup your furniture, the customer buying the furniture must be present and show their drivers license and the credit card used for the purchase.

  • Yes, we do! Due to increased demand, we’re experiencing longer than normal wait times. Please be patient with us. We are here to help you!

  • You can reach our Customer Care Department by clicking “here”, texting us at 1-540-384-5041 or calling us at 1-800-768-0348.

  • Our Customer Care Department hours are 10am – 6pm EST, 7 days a week.

  • If you wish to contact Customer Care after hours, please text us or call to leave a voicemail. One of our team members will get back to you as soon as possible

  • For questions concerning your financed account, please visit www.mysynchrony.com or call 866-396-8254.

WARRANTY

The Dump offers a GBS 5 Year Protection Plan for most of the merchandise we sell.

No. The GBS 5 Year Protection Plan does not apply to mattresses, décor, or accessory items.

The GBS 5 Year Protection Plan provides two different types of warranty protection. You get access to the one‐year manufacturer's warranty against product defects, as well as coverage for accidental damages, like rips, stains and tears. The protection plan excludes manufacturer defects after one year, as well as pet damages.

Our 5 Year Protection Plan is offered at the time of your furniture purchase. Please text us if you are interested in adding our 5 Year Protection Plan to an online purchase.

Coverage under the 5 Year Protection Plan begins once the items purchased have been picked up from our store or delivered to your home.

For accidental damage within the first year or defects after one year of date of purchase: You can reach out to GBS Enterprises via their website (https://www.gbsent-3.com/) or by calling their claim telephone number 1-888-585-9488.

To file a claim for manufacturer defects within one year of date of purchase: Please call the Dump customer service center at 1‐800‐768‐0348.

PLEASE REMEMBER: You don’t have to know who did it or the exact date the issue occurred, but you MUST file a claim within 30 days of DISCOVERY OF THE ISSUE/ACCIDENT.

FINANCING

Synchrony Bank allows you to pay by mail, online, or by phone. Please see the payment instructions provided on your billing statement for more information.

You may also access online bill pay from our website at https://billpay.thedump.com/Pay?company=dump

PLEASE NOTE: We are unable to process Synchrony payments at any Dump locations. If you do not follow instructions on your billing statement, credit of your payment may be delayed up to five days. A fee will be charged to make expedited phone payments. Your payment must be made in U.S. dollars by physical or electronic check, money order or a similar instrument from a bank located in the United States.

Please text us or visit an outlet in reference to any other financing questions, including, but not limited to: What type of financing do you offer? How are unpaid balances handled?

RETURNS/EXCHANGES

Cancelling Orders

You can cancel your order up to 48 hours before the date of delivery or pickup.

To cancel an order, you can call the outlet you purchased from, or call or email the Dump customer service center.

It is always advisable to make note of the time and date, as well as the name of the Dump representative you spoke with for your personal records.

Returns or Exchanges

In order for The Dump to be able to buy overstocks, one‐of‐a‐kinds, factory sell‐outs, showroom models and design prototypes at discounted prices and pass the savings on to our customers, all sales are final. No returns or exchanges are offered or allowed, except in limited instances of manufacturer defects and damage noted at the time of delivery or pickup.

Damaged Items

For deliveries, damage must be reported to the Dump customer service center before the delivery driver leaves your premises.

For store pickup, damage must be reported to a Dump store representative at the time of pickup.

No. It is your responsibility to inspect merchandise for defects and damages, and to report any and all defects and damages to the Dump customer service center or a Dump store representative at the time of delivery or pickup.

In the event you designate someone other than yourself to pick up or receive your merchandise, it is the responsibility of your designee to inspect and report any defects or damages. Failure of your designee to do so will result in your waiver of any claim against The Dump for a manufacturing defect or delivery damage.

All defects and damages should be discussed with the Dump customer service center or a Dump store representative at the time of delivery or pickup. In the event that a manufacturing defect or delivery damage is reported, you will have the following options:

You can accept the merchandise, and The Dump will schedule a repair technician to come to your home and repair the item(s) in question (not available if your home is over 45 miles away from The Dump)

or

You can refuse to accept the item(s) in question, and The Dump will replace the item(s) (in the case of home delivery, via a second delivery, for which there shall be no additional delivery fee). You agree that neither The Dump nor its representatives will be liable for any delays in delivery of merchandise to you.

TERMS AND CONDITIONS

DISPUTE RESOLUTION: Any controversy, claim or dispute relating in any way to this purchase, directly or indirectly, shall be brought in state court in the jurisdiction in which you made the purchase, and you agree to the exclusive jurisdiction of the state courts of the jurisdiction in which you made the purchase. Your agreement with The Dump concerning or relating to this purchase shall be governed by, and construed in accordance with, the laws of the state in which you made the purchase, without regard to principles of conflicts of law thereof. You agree that any claim for loss or damage that you bring against The Dump in connection with this purchase must be instituted in state court in the jurisdiction in which you made the purchase within one (1) year of the date you incurred the alleged loss or damage, regardless of whether you were then aware of the alleged loss or damage. You agree to waive any right to a trial by jury in any action relating in any way to this purchase, directly or indirectly, and you agree that this waiver of any right to a trial by jury shall not be waivable by you or The Dump. If you bring an action against The Dump for any controversy, claim or dispute relating in any way to this purchase, directly or indirectly, and The Dump prevails at any pre‐trial dispositive motion, at trial, or at any subsequent appeal and/or retrial, you agree to reimburse The Dump for the reasonable attorney's fees and costs The Dump incurs in defending itself in the action.

LIMITATION OF REMEDIES: Notwithstanding any other provision in this agreement, you --waive any right to recover from The Dump or any of its affiliates, whether in contract, tort, equity, or otherwise, any indirect, incidental, consequential, special, punitive, or exemplary damages, including, without limitation, damages for loss of use, loss of time, and/or loss of profits or income (even if such damages are foreseeable, and whether or not you have been advised of the possibility of such damages), arising from or relating to this agreement or to the selection, quality, condition, merchantability, suitability, fitness, operation, or performance of the goods you are purchasing. You expressly waive any right to collect damages in excess of the sales ticket and/or the cost to repair property damage (but only if reported prior to the Dump customer service center before the delivery truck leaves your premises). ALL REMEDIES ARE EXCLUDED OTHER THAN REPAIR OR REPLACEMENT OF MERCHANDISE DUE TO MANUFACTURING DEFECTS OR DELIVERY DAMAGE AT THE TIME OF DELIVERY/PICKUP AS DESCRIBED IN THE DAY OF DELIVERY ISSUES SECTION ABOVE.

The Full Terms and Conditions, the terms and conditions you receive in store and the sales invoice contain the entire agreement and understanding of the parties concerning this transaction for your merchandise purchase. These Terms and Conditions may not be modified, canceled, rescinded, or revoked, in whole or in part, except in writing and, in the case of The Dump, signed by an officer of The Dump. If any part hereof is determined to be invalid by a court of competent jurisdiction, the remaining Terms and Conditions will remain in full force and effect. No waivers or statements made by representatives of The Dump will be binding unless set forth in writing.

We reserve the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. We also reserve the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of this agreement, reselling shall be defined as purchasing or intending to purchase any products from us for the purpose of engaging in a commercial sale of those same products with a third party.

DELIVERY FAQS

Your order means a lot to us, which is why we are dedicated to providing fast, safe, and reliable delivery service.

Placement of all Item(s) in room(s) of choice

Assembly of items

  • Will not attach any item to wall

Removal of all boxes and debris

Our Delivery Teams are not equipped to remove existing furniture from your home. We will, however, remove existing mattresses and box springs that are free from hazardous stains/soils. See store for details.

For the safety of your home and our Delivery Teams, we do not hoist any furniture.

We recommend you measure your doorways and areas of where you want your furniture to go. Click here to guide you on your measurements.

Yes! We assemble almost everything we deliver. See store for more details.

Your Delivery Team will contact The Dump to work with you for a resolution to rectify your areas of concern.

If your delivery is scheduled more than 48 hours in advance, contact the store you purchased at to have those items added before your delivery date. If your delivery is scheduled within 48 hours, we may need to reschedule your delivery once we have added those items onto your order. Our 5-year protection plan can be added at any time before the day of your delivery.

No. Drop-offs are not allowed. Someone at least 18 years or older must be present for the delivery.

Yes! As long as the person you have left responsible to accept is at least 18 year or older.

Call or text us! We would be happy to help you! Our Customer Care Department can be reached by phone at 1-800-768-0348 or text.

Delivery availability is determined by ZIP code and product availability. We can deliver most of our products within the contiguous United States. Unfortunately we cannot ship to P.O. boxes or military APOs.

LOCAL DELIVERY

(within a 100 mile radius from an outlet or warehouse)

Delivery fees begin at $99.00 and vary based on zip code and the size of your order.

We delivery Tuesday through Saturday of each week.

We will call you the day before your scheduled delivery to provide you with a 3-hour time frame.

Our timeframes are generated based on geographical mapping of all orders for delivery. Unfortunately, we are unable to offer selected time frames.

Click here to type in your phone number that is on your account to track your delivery.

OUT OF ZONE DELIVERY

(outside a 100 mile radius from an outlet or warehouse)

Delivery fees begin at $499 and vary based on zip code and the size of your order. Additional charges may apply for deliveries outside of regions where stores or products are located and for deliveries to Alaska.

Items will ship when entire order is available. Currently there is no partial delivery option available.

Delivery Tracking is available once carrier schedules pick-up. Tracking information will be emailed or texted to you.